FireSparkle.Studio花火工作室

Support & Contact

你的每個提問，
我們都在意。Every question
matters to us.

使用上的疑問、問題回報，或想分享一個點子，
歡迎寫信給花火工作室。Questions, bug reports, or an idea to share — write to FireSparkle.Studio any time.

讓我們更快了解狀況Help us help you faster

  1. 你使用的 App 名稱與版本。The app name and version.
  2. iPhone 或 iPad 型號、系統版本。Your iPhone or iPad model and iOS version.
  3. 發生問題的步驟，以及預期看到的結果。The steps that lead to the problem, and what you expected to see.
  4. 如附截圖，請先遮住不必要的個人資訊。If you attach screenshots, cover any personal details first.

不需要提供密碼、付款卡號或其他敏感內容。We never need your passwords, card numbers or other sensitive details.

Common questions

你可能也想知道You might also wonder

如何管理訂閱或申請退款？How do I manage a subscription or ask for a refund?

若 App 提供 Apple App 內購買或訂閱，可在 iPhone「設定 → 你的姓名 → 訂閱項目」管理。退款請透過 Apple 回報問題提出，是否符合退款條件由 Apple 審核。刪除 App 不會自動取消訂閱。

In-app purchases and subscriptions are handled by Apple. Manage them in iPhone Settings → your name → Subscriptions. Refunds are requested through Apple’s Report a Problem and reviewed by Apple. Deleting an app does not cancel its subscription.

在哪裡查看 App 的隱私政策？Where can I read an app’s privacy policy?

前往隱私中心，選擇你使用的 App。不同 App 的資料、權限及刪除方式可能不同。

Visit the privacy centre and choose your app. Data, permissions and deletion differ from app to app.

可以協助找回 App 裡的資料嗎？Can you help me recover data in an app?

請先來信說明 App 名稱與狀況。各 App 的儲存與備份功能不同，部分資料只保存在你的裝置上，開發者可能無法存取或還原；刪除或重裝前，請先確認該 App 的備份方式。

Email us with the app name and what happened. Storage and backup differ by app, and some data lives only on your device, where we cannot access or restore it. Check the app’s backup options before deleting or reinstalling.